Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Key Characteristics:

• Storage: Cookies are stored in your browser
• Duration: Can be session-based (temporary) or persistent (long-term)
• Purpose: Remember your preferences, track usage, and improve functionality
• Privacy: Cannot access other files on your device or spread viruses

2. Why We Use Cookies

We use cookies to:

• Essential Functionality: Enable core features like login and booking
• User Experience: Remember your preferences (language, location)
• Performance: Understand how visitors use our site to improve it
• Security: Detect and prevent fraud and abuse
• Analytics: Measure traffic and user behavior
• Marketing: Show relevant advertisements (with your consent)

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

Purpose: Essential for the website to function properly

Consent Required: No (these cookies are always enabled)

3.2 Performance Cookies

Purpose: Collect anonymous information about how visitors use our site

Consent Required: Yes

3.3 Functional Cookies

Purpose: Remember your preferences and choices

Consent Required: Yes

3.4 Marketing/Advertising Cookies

Purpose: Track your activity to show relevant ads

Consent Required: Yes

4. Third-Party Cookies

We use services from trusted third parties that may set cookies on your device:

4.1 Google Analytics

• Purpose: Website analytics and performance tracking
• Data Collected: Page views, session duration, bounce rate (anonymized)
• Privacy Policy: Google Privacy Policy
• Opt-Out: Google Analytics Opt-out Browser Add-on

4.2 Stripe (Payment Processing)

• Purpose: Secure payment processing and fraud prevention
• Data Collected: Payment information, transaction details
• Privacy Policy: Stripe Privacy Policy

4.3 Facebook Pixel (Optional)

• Purpose: Ad targeting and conversion tracking
• Data Collected: Page visits, actions taken
• Privacy Policy: Facebook Privacy Policy
• Requires: Your explicit consent

4.4 Google Maps

• Purpose: Display stylist locations
• Privacy Policy: Google Privacy Policy

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit KrownLink, you'll see a cookie consent banner allowing you to:

• Accept All: Consent to all cookies
• Customize: Choose which categories to enable
• Reject Non-Essential: Only allow strictly necessary cookies

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.

5.2 Browser Settings

You can also control cookies through your browser settings:

Google Chrome:

1. Click the three dots (?) ? Settings
2. Privacy and security ? Cookies and other site data
3. Choose your preferred setting

Mozilla Firefox:

1. Click the menu (=) ? Settings
2. Privacy & Security ? Cookies and Site Data
3. Manage your preferences

Safari:

1. Safari ? Preferences ? Privacy
2. Manage cookies and website data

Microsoft Edge:

1. Click the three dots (?) ? Settings
2. Cookies and site permissions ? Cookies and site data
3. Manage and delete cookies

5.3 Mobile Devices

On mobile devices, you can manage cookies through:

• iOS: Settings ? Safari ? Block All Cookies
• Android: Chrome app ? Settings ? Site settings ? Cookies

6. Other Tracking Technologies

In addition to cookies, we may use:

6.1 Web Beacons (Pixels)

• Small transparent images embedded in web pages or emails
• Track whether you've viewed a page or opened an email
• Used for analytics and marketing

6.2 Local Storage

• HTML5 local storage for storing data in your browser
• Used for app-like functionality (PWA features)
• Persists even after closing the browser

6.3 Session Storage

• Temporary storage cleared when you close the browser
• Used for maintaining state during your session

6.4 Device Fingerprinting

• Collects information about your device configuration
• Used for fraud prevention and security
• Does not personally identify you

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our use of cookies
• New technologies or tracking methods
• Legal or regulatory requirements
• Improvements to our services

We will notify you of significant changes by updating the "Last Updated" date and, where appropriate, providing additional notice on our website.

8. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

This Cookie Policy complies with the EU ePrivacy Directive and GDPR requirements for cookie consent and transparency.